Author: Marc Hoffmann

How to translate a NPS survey

International companies serve customers in multiple languages. With FanExam you can choose the language of the NPS survey according to the preferred language of your customer.  FanExam even will translate a NPS survey in real time. Ready made, translated NPS questions FanExam already has multilingual capabilities builtin.  You can switch to NPS surveys in the […]

NPS in Dutch / NPS in het Nederlands

The FanExam NPS survey  is multi-language.  FanExam now offers NPS in het Nederlands  / Dutch in addition to the existing languages.  On the FanExam settings page you can preview the survey in Dutch, and you can activate the language in your FanExam snippet. Advantages of using Dutch for NPS Most users prefer to answer a […]

How to see where your users leave NPS feedback

FanExam measures where your users give feedback in your SaaS / website.  You can see the exact page and website address where the feedback was given.  Why is this feature so important?  Seeing the feedback location allows you to associate user experience and feedback rating. This feature is most important for open text feedback. Because […]

Zola, NPS, and a great case study

When Zola started their business as an online wedding registry, their founder and CEO Shan-Lyn Ma had to confront many assumptions an unknowns. So they used two research tools to uncover what their customers really wanted: Interviews Net Promoter Score surveys Both of these led Zola revise their offering and adapt to what their customers […]

Feature update: Anonymize IP for NPS responses

FanExam can anonymize the IP address of NPS survey responses.  You might wonder why this is necessary?  In short, some of our commercial customers in the EU have strict privacy policies.  For example, some customers don’t collect personally identifiable information when using FanExam.  For these customers the anonymize IP option is available. The anonymize IP […]

How to integrate NPS and SEO with Google Analytics

The Net Promoter Score (NPS) is a simple and surprisingly effective method to get actionable customer feedback.  This customer feedback can in turn drive your SEO -Search Engine Optimization and deliver more focused traffic to your website.  The main method to get information on your website visitors is Google Analytics.  SeoHighLighter is a tool to […]

How to collect NPS on a WordPress site

This post explains how to set up a Net Promoter Score survey on WordPress.  Starting to collect NPS on WordPress is simple and free. Setting up the FanExam Net Promoter Score survey on a WordPress site is simple:  Install the WordPress plugin Scripts n Styles Open a Fanexam account at FanExam Create Account Copy the […]