FanExam measures where your users give feedback in your SaaS / website. You can see the exact page and website address where the feedback was given. Why is this feature so important? Seeing the feedback location allows you to associate user experience and feedback rating. This feature is most important for open text feedback. Because […]
Author: Marc Hoffmann
When Zola started their business as an online wedding registry, their founder and CEO Shan-Lyn Ma had to confront many assumptions an unknowns. So they used two research tools to uncover what their customers really wanted: Interviews Net Promoter Score surveys Both of these led Zola revise their offering and adapt to what their customers […]
What is happening with customer feedback? The world of customer feedback is changing, and customer centric companies start to overwhelm their customers by asking for feedback through to many channels. There are many reasons for this, but most notable is that customers interact with their computers, laptops and phones with the same service. And each […]
FanExam lets you choose where the NPS survey appears on a page.
FanExam can anonymize the IP address of NPS survey responses. You might wonder why this is necessary? In short, some of our commercial customers in the EU have strict privacy policies. For example, some customers don’t collect personally identifiable information when using FanExam. For these customers the anonymize IP option is available. The anonymize IP […]
The Net Promoter Score (NPS) is a simple and surprisingly effective method to get actionable customer feedback. This customer feedback can in turn drive your SEO -Search Engine Optimization and deliver more focused traffic to your website. The main method to get information on your website visitors is Google Analytics. SeoHighLighter is a tool to […]
This post explains how to set up a Net Promoter Score survey on WordPress. Starting to collect NPS on WordPress is simple and free. Setting up the FanExam Net Promoter Score survey on a WordPress site is simple: Install the WordPress plugin Scripts n Styles Open a Fanexam account at FanExam Create Account Copy the […]