May, 25th, 2018 the EU General Data Protection Regulation – or GDPR as it is customary called – comes into force. From this date Data Privacy of EU citizens is regulated within a new framework. This has implications for FanExam and probably all other NPS providers. FanExam is committed to be fully GDPR compliant by […]
The FanExam NPS survey is multi-language. FanExam now offers NPS in het Nederlands / Dutch in addition to the existing languages. On the FanExam settings page you can preview the survey in Dutch, and you can activate the language in your FanExam snippet. Advantages of using Dutch for NPS Most users prefer to answer a […]
We have updated the FanExam share buttons for facebook, twitter and linkedin. One improvement is that the text color of the share links automatically adapts to your NPS text color. That means you can change the text color and background color to match the style of your own website. How to choose a good combination […]
Customer feedback is invaluable. Studies indicate that for every customer who bothers to complain, 26 other customers remain silent.1 What to do with the NPS feedback? Once you have your NPS feedback survey up and running: what are you doing about the feedback? Just measuring your Net Promoter Score® and bringing customer feedback to the […]
FanExam lets you choose where the NPS survey appears on a page.
FanExam can anonymize the IP address of NPS survey responses. You might wonder why this is necessary? In short, some of our commercial customers in the EU have strict privacy policies. For example, some customers don’t collect personally identifiable information when using FanExam. For these customers the anonymize IP option is available. The anonymize IP […]
The Net Promoter Score (NPS) is a simple and surprisingly effective method to get actionable customer feedback. This customer feedback can in turn drive your SEO -Search Engine Optimization and deliver more focused traffic to your website. The main method to get information on your website visitors is Google Analytics. SeoHighLighter is a tool to […]
Hi, we just arrived to help you measure customer satisfaction on your website, SaaS product, or ecommerce store. Thank you, FanExam Team