Category: Announcements

NPS in Dutch / NPS in het Nederlands

The FanExam NPS survey  is multi-language.  FanExam now offers NPS in het Nederlands  / Dutch in addition to the existing languages.  On the FanExam settings page you can preview the survey in Dutch, and you can activate the language in your FanExam snippet. Advantages of using Dutch for NPS Most users prefer to answer a […]

Feature Update: FanExam Share Buttons

We have updated the FanExam share buttons for facebook, twitter and linkedin.  One improvement is that the text color of the share links automatically adapts to your NPS text color.  That means you can change the text color and background color to match the style of your own website. How to choose a good combination […]

Feature update: Anonymize IP for NPS responses

FanExam can anonymize the IP address of NPS survey responses.  You might wonder why this is necessary?  In short, some of our commercial customers in the EU have strict privacy policies.  For example, some customers don’t collect personally identifiable information when using FanExam.  For these customers the anonymize IP option is available. The anonymize IP […]

How to integrate NPS and SEO with Google Analytics

The Net Promoter Score (NPS) is a simple and surprisingly effective method to get actionable customer feedback.  This customer feedback can in turn drive your SEO -Search Engine Optimization and deliver more focused traffic to your website.  The main method to get information on your website visitors is Google Analytics.  SeoHighLighter is a tool to […]