Any business owner knows that treating customers well is a major factor in the success of a business. But in the wise words of Peter Drucker, “You can’t manage what you can’t measure.” There are a number of ways to measure the satisfaction of your customers. One of the most effective methods is to calculate […]

Never underestimate the power of word of mouth. It can often make or break a business, and often holds more weight than traditional advertising tactics. A satisfied customer will not only turn into a loyal one, but they can also become an advocate for your brand. But measuring customer satisfaction and loyalty is tough. Sure,

Customer satisfaction and loyalty have always been crucial metrics in measuring the success of a business. But how do you accurately measure your ability to keep customers happy and loyal? The Net Promoter Score is the perfect tool to determine overall customer sentiment — a topic that we’ve discussed in detail in another article. It

How can you help your customers better during the Corona / Covid-19 pandemic? Many people are suffering from the effects of Corona.  Millions, because they got the Covid-19 virus, and billions because their livelihoods are in danger and freedoms are curbed.  During this crisis, for better or worse, more and more business shifts to the

FanExam has improved its languages and is now offering NPS surveys in Japanese / 日本語のNPS: The translation from English to Japanese takes into account cultural differences of wording the questions. がんばろう!

May, 25th, 2018 the EU General Data Protection Regulation – or GDPR as it is customary called – comes into force. From this date Data Privacy of EU citizens is regulated within a new framework. This has implications for FanExam and probably all other NPS providers. FanExam is committed to be fully GDPR compliant by May 25th.