Any business owner knows that treating customers well is a major factor in the success of a business. But in the wise words of Peter Drucker, “You can’t manage what you can’t measure.” There are a number of ways to measure the satisfaction of your customers. One of the most effective methods is to calculate …
Never underestimate the power of word of mouth. It can often make or break a business, and often holds more weight than traditional advertising tactics. A satisfied customer will not only turn into a loyal one, but they can also become an advocate for your brand. But measuring customer satisfaction and loyalty is tough. Sure, …
What is a Net Promoter Score and How do You Calculate It? Read More »
Customer satisfaction and loyalty have always been crucial metrics in measuring the success of a business. But how do you accurately measure your ability to keep customers happy and loyal? The Net Promoter Score is the perfect tool to determine overall customer sentiment — a topic that we’ve discussed in detail in another article. It …
Net Promoter Score: What’s a Good Score in My Industry? Read More »
How can you help your customers better during the Corona / Covid-19 pandemic? Many people are suffering from the effects of Corona. Millions, because they got the Covid-19 virus, and billions because their livelihoods are in danger and freedoms are curbed. During this crisis, for better or worse, more and more business shifts to the …
FanExam has improved its languages and is now offering NPS surveys in Japanese / 日本語のNPS: The translation from English to Japanese takes into account cultural differences of wording the questions. がんばろう!
May, 25th, 2018 the EU General Data Protection Regulation – or GDPR as it is customary called – comes into force. From this date Data Privacy of EU citizens is regulated within a new framework. This has implications for FanExam and probably all other NPS providers. FanExam is committed to be fully GDPR compliant by May 25th. …
NPS and the EU General Data Protection Regulation – GDPR Read More »
