International companies serve customers in multiple languages. With FanExam you can choose the language of the NPS survey according to the preferred language of your customer. FanExam even will translate a NPS survey in real time. Ready made, translated NPS questions FanExam already has multilingual capabilities builtin. You can switch to NPS surveys in the following […]
How to translate a NPS survey Read More »
The FanExam NPS survey is multi-language. FanExam now offers NPS in het Nederlands / Dutch in addition to the existing languages. On the FanExam settings page you can preview the survey in Dutch, and you can activate the language in your FanExam snippet. Advantages of using Dutch for NPS Most users prefer to answer a survey in their native
NPS in Dutch / NPS in het Nederlands Read More »
We have updated the FanExam share buttons for facebook, twitter and linkedin. One improvement is that the text color of the share links automatically adapts to your NPS text color. That means you can change the text color and background color to match the style of your own website. How to choose a good combination
Feature Update: FanExam Share Buttons Read More »
Customer feedback is invaluable. Studies indicate that for every customer who bothers to complain, 26 other customers remain silent.1 What to do with the NPS feedback? Once you have your NPS feedback survey up and running: what are you doing about the feedback? Just measuring your Net Promoter Score® and bringing customer feedback to the product division is not enough.
The most important part of customer feedback: how you act on it Read More »
FanExam measures where your users give feedback in your SaaS / website. You can see the exact page and website address where the feedback was given. Why is this feature so important? Seeing the feedback location allows you to associate user experience and feedback rating. This feature is most important for open text feedback. Because
How to see where your users leave NPS feedback Read More »
When Zola started their business as an online wedding registry, their founder and CEO Shan-Lyn Ma had to confront many assumptions an unknowns. So they used two research tools to uncover what their customers really wanted: Interviews Net Promoter Score surveys Both of these led Zola revise their offering and adapt to what their customers wanted. We
Zola, NPS, and a great case study Read More »
