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How to translate a NPS survey

International companies serve customers in multiple languages. With FanExam you can choose the language of the NPS survey according to the preferred language of your customer.  FanExam even will translate a NPS survey in real time. Ready made, translated NPS questions FanExam already has multilingual capabilities builtin.  You can switch to NPS surveys in the following […]

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The most important part of customer feedback: how you act on it

Customer feedback is invaluable. Studies indicate that for every customer who bothers to complain, 26 other customers remain silent.1 What to do with the NPS feedback? Once you have your NPS feedback survey up and running: what are you doing about the feedback? Just measuring your Net Promoter Score® and bringing customer feedback to the product division is not enough.

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