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What is happening with customer feedback? The world of customer feedback is changing, and customer centric companies start to overwhelm their customers by asking for feedback through to many channels. There are many reasons for this, but most notable is that customers interact with their computers, laptops and phones with the same service. And each […]

With FanExam you can choose an optimal NPS survey position to get high response rates.  NPS survey design influences response rates and user experience. Have you ever wondered why the FanExam NPS survey position is in the top-middle of a webpage?  We have! The top-middle position was chosen because tests revealed that this results in very good

FanExam can anonymize the IP address of NPS survey responses.  You might wonder why this is necessary?  In short, some of our commercial customers in the EU have strict privacy policies.  For example, some customers don’t collect personally identifiable information when using FanExam.  For these customers the anonymize IP option is available. The anonymize IP

The Net Promoter Score (NPS) is a simple and surprisingly effective method to get actionable customer feedback.  This customer feedback can in turn drive your SEO -Search Engine Optimization and deliver more focused traffic to your website.  The main method to get information on your website visitors is Google Analytics.  SeoHighLighter is a tool to combine NPS

This post explains how to set up a Net Promoter Score survey on WordPress.  Starting to collect NPS on WordPress is simple and free. Setting up the FanExam Net Promoter Score survey on a WordPress site is simple:  Install the WordPress plugin Scripts n Styles Open a Fanexam account at FanExam Create Account Copy the FanExam snippet

  Google Tag Manager (GTM) is a free tool that makes it easy for marketers to add and update website tags — including conversion tracking, site analytics, remarketing, and more—with just a few clicks, and without needing to edit your website code. If your site uses GTM, you can easily deploy FanExam. You can also bring